Testimonials

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Why us:

The complete service was totally brilliant…

I want to thank you and your staff and in particular Mat and Christophe for the totally brilliant service they delivered during an extremely stressful time. They were so helpful, encouraging and thoughtful that it made the repatriation run very smoothly and helped to keep me focused and (relatively) calm. Please convey my deepest appreciation from myself, Greg and his family.

I also want to thank Dr. Tom who travelled to Barbados to oversee the journey home. His explanation of Greg’s condition and care for him (and me) during the journey helped everything run so smoothly and I felt that the stress of the previous nine days had been shared.

The complete service was totally brilliant and we are so grateful. I wish everyone at Global Response a happy and healthy 2011.

Your professional approach during this very stressfull period was first class and second to none

To all of you at Global Response, We would like to take this opportunity to thank all of you there for the help afforded us during Mrs Dear’s illness period in the USA.

Your professional approach during this very stressfull period was first class and second to none and I would not hesitate to recommend your company, again thank you all very much for you efforts in this matter.

The nurse (Caroline) was fantastic employing a no nonsense approach to anyone at any time.

Mrs Dear arrived in the UK safely and is at present undergoing further tests to assess what treatment is required and her further needs. She is progressing albeit in a slow manner.

Regards to you all,

It makes a very pleasant change to to deal with such a professional company whose staff obviously have a genuine duty of care to its clients

Dear Alli,

I am writing to gratefully thank your company and in particular Kerry and Stephane for the excellent and efficient service offered in arranging the repatriation of my son Mark who was involved in a snowboarding accident in France.

It makes a very pleasant change to to deal with such a professional company whose staff obviously have a genuine duty of care to its clients.

If in future I or any of my family were unlucky enough to suffer an accident abroadI would sincerely hope that Global Response were involved in my rescue.

Again many thanks for the service that I believed only existed in the past.

A job extremely well done

I would like to thank you for the care and concern shown to me after my back injury in South Africa. Charlotte deserves special mention as she was efficient, clear and really listened to my concerns. She made me feel that everything would be taken care of and that I would get home in the safest and most comfortable way possible. Which is exactly what happened. A job extremely well done – thank you sincerely.

Kind regards,

Jean

The communication and cooperation involved was excellent and made things easier for all involved

I wish to express my appreciation for the prompt response by Global Response both in my need for medical evacuation from Afghanistan and in my further insurance claims on returning home. The communication and cooperation involved was excellent and made things easier for all involved. Yours sincerely

Christine.

Your team is excellent

Dear Global Response Team

I am really grateful for all the help that you gave me in returning to the UK in January. Although my knee was still very sore by the time I got off the flight it makes me wonder what it would have been like without your help.

Your team is excellent – please pass on my thanks to anyone who was involved with my case.

Here’s hoping that I don’t need to contact you again but knowing that you’re there, should the need ever arise, makes our work in Nepal a lot easier.

Thank you.

Clive

The service you and the Global Response team provided was excellent

Dear Stephane,

Thank you for your assistance in the safe repatriation of my wife Caroline to the UK. The service you and the Global Response team provided was excellent and I attach a copy of Caroline’s passport as requested.

Best Regards

Paul

A very grateful thank you

A very grateful thank you to you and your colleagues, especially Busby who was in frequent contact with me initially, for all your help over the last few days.

Best wishes

Nic

A warm thank you for everything which I really appreciated

Dear Irina, Natalie and everybody else,

I would like to express my sincere thanks for the wonderful way you organized my travel, especially when one is concerned about the logistics as well as the medical problem. All the flight details and your approach were wonderful.

A warm thank you for everything which I really appreciated.

Wishing you a good week.

You really were our ‘Lifeline’.

So please accept our sincere thanks for all your kindness and understanding for what was a very difficult time for us. You really were our ‘Lifeline’. The flights/taxi transport home you arranged for us were excellent as was the accommodation and friendliness of the staff at the Palatino Hotel in Zakynthos.

When my wife has recovered and is well enough we come along to your offices and thank you personally – until then we wish you all a very Happy Christmas and a healthy New Year.

We are very grateful for every help and support provided to us.

The service was excellent quality.

The service was excellent quality.

We are very grateful for every help and support provided to us.

The service was excellent quality.

Your company acted quickly to help me and I am very grateful.

I would like to say thank you for the help during my illness and stay in hospital, while in Thailand. Your company acted quickly to help me and I am very grateful.

Please would you pass on my thanks to everyone involved with my case, including a man that worked the night shift in New Zealand and Asia assistance partners whom you appointed.

Thank you again.

To compliment you on the very helpful and supportive experience I had with your staff

I write belatedly but none the less sincerely to compliment you on the very helpful and supportive experience I had with your staff, including Stephane and Murray, while I was trying to arrange with you for my cousins care and return to England. Your staff were always available and followed through as they promised, keeping me in touch with developments. Illness on holiday can never be a good experience but your company made it as good as possible under the circumstances.

We are more than happy to recommend your services!

We would like to thank you and your team for your efforts and very professional and kind support. We are more than happy to recommend your services!

Global Response who provided such a wonderful and efficient service

Once again, I wish to sincerely thank all the staff at Global Response who provided such a wonderful and efficient service to me this year – truly the best customer service I ever received anywhere. Thank you so much.

It has been a real blessing to have you assisting me over this time

Thank you Irina very much for your assistance and extra care -it has been a real blessing to have you assisting me over this time .

Sincerely

Jeremy

I can categorically state that Charlotte is an excellent ambassador for your organisation

FAO: Senior managers at Global Response

I would like to express my sincere thanks to your company and in particular Charlotte Fearnley a claims handler within your organisation based in Cardiff.

My elderly father was recently admitted to hospital in Spain. He had taken out insurance with Colombus Direct and Charlotte was assigned as his claims handler. She was extremely courteous, calm, professional and efficient ,maintaining contact as promised and handling expectations. She was also extremely patient in what was a vey anxious time for my family.

As a senior manager myself I can categorically state that Charlotte is an excellent ambassador for your organisation , her customer service skills are second to none and she should be given every opportunity to progress within your company.

I have Emailed her personally to thank her for her efforts but was so impressed I felt that senior managers within Global should be made aware of the quality of her work.

May I thank you for your truly excellent service. It is rare that one receives assistance of this quality.

Dear Natalie

Thank you for your e-mail.

Yes, I arrived back at my home in the UK a little while ago.

May I thank you for your truly excellent service. It is rare that one receives assistance of this quality. This is the first time that I have used insurance of this nature, and I had no idea that matters would progress so easily (from my side, anyway).

You really couldn’t have handled it better

Sian I would just like to thank you for all your help with this case, you really couldn’t have handled it better, your calm efficient voice keeping me informed helped me enormously to deal with the situation and is just what a mum needs when she receives a text saying ‘in hospital in Vietnam on a drip!’. Thank you so much, your efforts are much appreciated.

So a heartfelt “Thank You”

I am writing to express my appreciation for the help and reassurance I was given by the telephone team at the beginning of July. I was in Mongolia, with a broken leg, feeling very vulnerable but the people on the end of the telephone ( goodness what time of the day or night it was !) made me feel that everything would be OK. And it was; my flight home was faultless. So a heartfelt “Thank You”

Many thanks for your kindness, caring and professionalism

Many thanks for your kindness, caring and professionalism in helping us through our nightmare and getting us back to the UK. You worked very hard for us and we will appreciate that for ever. Thank you.

You were very professional and sympathetic to our needs

We would like to thank you for your assistance as regards the above claim. You were very professional and sympathetic to our needs and helped to take the stress away from a very worrying situation.

The service I received was exceptional

Just a quick e-mail to thank you for your assistance when I was hospitalised in Corfu last Monday. The service I received was exceptional, with accommodation booked, places on the first available flight to the UK, and a car to take us from Gatwick to our home in Manchester. This note is purely to express my thanks for a job well done.

I wish to write in recognition of the service provided

I wish to write in recognition of the service provided for my wife Anne and myself after the illness she suffered whilst in Naples, Florida, on the 27th April 2009. I am sure that you fully understand the stress of being on holiday, in a foreign country, when one partner suffers such an illness. It was so welcome to have contact with a company such as yours whose staff listened carefully to my account of what had happened and then took control for making all the necessary arrangements for returning us safely to our home.

I really did appreciate it and so did my family

Thank you very much for your help and support during our difficult time getting my mother back to Scotland after her stroke in New Zealand. I really did appreciate it and so did my family. Wishing you all well and thank you all again.

bringing some exceptional customer service assistance

I’d like to take this opportunity of bringing some exceptional customer service assistance I have received from your members of staff . I only ever expect the highest levels of customer care and they both exceeded my expectations. Robin and Charlotte gave superb customer care, were genuinely concerned about my condition, responded promptly at all times to my issues and queries. My deepest thanks for making me feel secure when otherwise I could have felt quite nervous due to the serious concern over the symptoms I experienced.

You were a tower of strength

Very many thanks for thr kindness you showed me during our recent problems in Cape Verde & Tenerife. You were a tower of strength and dealt with all the arrangements in a very efficient manner and you were extremely patient with me. I felt your help was invaluable and that you could be relied on at all times which gave me confidence in moments of insecurity.

I felt that I was dealt with sympathetically first and then professionally. This made a great difference.

I would also like to take the opportunity to thank you and your colleagues for your assistance during Ellie’s accident . I was in contact with several people in Cardiff & New Zealand, at the time of the accident and despite difficulties I felt that I was dealt with sympathetically first and then professionally. This made a great difference. Please could you pass on my gratitude and best wishes to any of the staff who helped us through a really tough time.

Thank you so much for all your help

Thank you so much for all your help. I would have lost my hand because of the infection in Nepal if it was not for your quick response and air lift from Everest to Katmandu and the quality of the hospital and staff you sent me to. I can’t thank you enough for all your help. Although the holiday turned in to a nightmare it would have been very much worse had I not taken the simple step of taking out your insurance. I thank you.

Just a note to say thank you for your assistance and support

Hi Charlotte, Just a note to say thank you for your assistance and support during Eddies recent illness in Cyprus. We very much appreciated it. Thank you

May God Bless you abundantly!

I want to express my appreciation for your excellent follow up and care during my medical treatment. May God Bless you abundantly!

Thank you for the exemplary service my wife and I received

I am at last able to sit at my writer and thank you for the exemplary service my wife and I received after my accident whist on holiday in Spain. our troubles were dealt with very efficiently. Once again, very many thanks

I will certainly use and recommend your insurance if anyone asks me

I write to say thank you for all the help you gave me during my time in Tenerife when my husband fell down 10 steps going into the Safari Shopping Center and ended up in Hospital. I cannot fault the service and help I had in getting my husband and myself home, I could not have done it without all your help. I will certainly use and recommend your insurance if anyone asks me. Many thanks once again

I had so much to worry about that it was marvelous that you were able to take off my shoulders my accommodation worry

At last I am writing to thank you so much for all your kindness shown to me while I was staying at the Cavendish Hotel, Eastbourne. I had so much to worry about that it was marvelous that you were able to take off my shoulders my accommodation worry. Your company were so good to me that I shall sing your praises forever.

All phone calls were so courteous and encouraging,

May I take this opportunity to thank you for your help whilst I was in Sohapheap Thmey Clinic recently in Cambodia. All phone calls were so courteous and encouraging, so thank you.

Words cannot convey the deep sense of gratitude both I and my mother feel

I would like to take this opportunity to thank everyone concerned with his medical care over this very difficult time. Words cannot convey the deep sense of gratitude both I and my mother feel.

We will certainly recommend you to others.

I would like to thank you and all your staff who were involved in the approval and payment of my son Andrew’s recent knee operation in Chiangmai. We were very impressed with your team’s quick response and efficient follow-up with the doctor and the hospital. All formalities were completed in time for the scheduled surgery, and all payments had been made by the time of his discharge. We are very grateful for your facilitating this process, and we will certainly recommend you to others.

You were all very kind and helpful, not to mention patient with my frequent phone calls

I would like to thank you both for all your help during the period when obviously we were very anxious about my mother , particularly being so far away in Dubai- and me being in France. You were all very kind and helpful, not to mention patient with my frequent phone calls. With many thanks and best wishes

Thanks to your prompt help and assistance

I should just like to let you know that we were very grateful for the assistance and prompt help my wife and I received in January when she was taken ill and hospitalised in Australia. The subsequent organisation of medical expenses and our emergency flight back to the UK was made very stress free by your efficient back up and frequent phone calls to keep us informed. It made a very difficult trip so much easier and my wife is now in the care of our local oncology department receiving the appropriate treatment thanks to your prompt help and assistance. Well Done!

May I wish you good luck and good health in everything you do in the future

A huge thank you to you for flying out to St Martin and accompanying Gary home to our house in Newport. When you walked into his hospital room a huge weight was lifted off my shoulders. It had been an immense shock to be taken off the cruise ship and to see him in the hospital after the brain hemorrhage. I would like to thank all those at Global Response who helped to sort everything out. May I wish you good luck and good health in everything you do in the future – the world is your oyster.

I am writing to acknowledge with thanks the excellent assistance provided by your organisation

I am writing to acknowledge with thanks the excellent assistance provided by your organisation following my accident when I unfortunately slipped in the swimming pool

shower at our hotel in Paphos, Cyprus. You may rest assured that I have advised my travel agent of the excellent assistance you provided and will also recommend your organisation and confirm that when we take our next break will not hesitate to use your insurance again. Many thanks for your very fine service

I would hold no reserve on passing your companies details onto family, friends and colleagues

Just a short note to thank you for the excellent service you provided for my family and me this week. I would hold no reserve on passing your companies details onto family, friends and colleagues, as well as use your company again. Again with thanks

I would like to express my most grateful and sincere thanks for all your assistance and understanding

With reference to my son Matthew’s recent unfortunate experience whilst on holiday in Corfu, I would like to express my most grateful and sincere thanks for all your assistance and understanding in this matter. You were extremely helpful and prompt in your handling of the situation and gave me every confidence that what needed to be done would be done. I was aslo very appreciative of your kind manner and genuine concern in what has been an extremely stressful and worrying time.

Your sensitive & organised approach was much appreciated by us all

Just a little note to express a very big thank you for all your hard work regarding the sudden passing of Graham Haskayne in France. I know you probably deal with this every day, but the way in which you did so made an awful thing for my family more bearable knowing we had you working for us behind the scenes. Your sensitive & organised approach was much appreciated by us all

It is very rare that I find myself so impressed by true customer services and efficiency

It is very rare that I find myself so impressed by true customer services and efficiency that I feel it necessary to write to the company concerned. However, having suffered an injury whilst on a skiing holiday last week I do not believe I could have received better, more polite and efficient service than that which I experienced from your company in particular Nilce Pugles. This ladys assistance and kindness really made a horrible situation as simple as I think it could possibly have been and really relieved a lot of anxiety which could have been caused.